FAQ

For consultation with service personnel, 24-hour customer service line: 0800-022-120 (free of charge), customer service mailbox: service@mtnet.gov.tw

  • Q1I forgot my MTNet password, what shall I do?
    In case you forgot your password: click the "Forgot Password" option at bottom of login page; input your MTNet account ID and the email address you provided for password delivery when creating the account.  

    After validating data and personal ID you provided we'll generate a random number based new password and email it to you; please use it to log in and access MTNet service.

    You can change your new password in the "Personal Data Maintenance" page once logged in the system. 

    Please log in with the new password provided before changing it in the "Personal Data Maintenance" page.
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