FAQ
For consultation with service personnel, 24-hour customer service line: 0800-022-120 (free of charge), customer service mailbox: service@mtnet.gov.tw
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<p>After you log in to MTNet, the application system and function items displayed on the left are application system options available to you.</p><p>You must have an account of these applications before you can use them. </p>
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<p>[<a href="service@mtnet.gov.tw" target="_blank">Contact us</a>]</p>
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<pre class="x_tw-data-text x_tw-ta x_tw-text-small" id="x_tw-target-text" dir="ltr">Transmit data on the TCP/IP protocol based Internet.</pre>
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<pre class="x_tw-data-text x_tw-ta x_tw-text-small" id="x_tw-target-text" dir="ltr">Hardware requirements: PC, network cable, and card reader (optional); software: Win 2000 or later edition of Windows OS</pre>
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<pre class="x_tw-data-text x_tw-ta x_tw-text-small" id="x_tw-target-text" dir="ltr">No, MTNet data handlers and administrators are bonded by confidentiality agreement. <br><br>All personal confidential information is strictly protected according to the Information Security Management System (ISMS) regulations to protect against the leakage of your data.</pre>
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<pre class="x_tw-data-text x_tw-ta x_tw-text-small" id="x_tw-target-text" dir="ltr">Please use the customer service hotline at 0800-022-120 and email at service@mtnet.gov.tw </pre>
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<pre class="x_tw-data-text x_tw-ta x_tw-text-small" id="x_tw-target-text" dir="ltr">No, the main users of MTNet are ocean carrier, MPB, and MOTC relevant marine operation personnel; all of them must register with MTNet before accessing it. </pre>
LINE ID: @737qilqg Service Hours: 9:00 am - 06:00 pm on work day