FAQ

For consultation with service personnel, 24-hour customer service line: 0800-022-120 (free of charge), customer service mailbox: service@mtnet.gov.tw

  • Q1How to log in to MTNet with an XCA certificate?

    Install the card reader and insert the XCA certificate card.

    From the "User Login" on the left hand side of MTNet homepage → "E-Voucher Login", enter PinCode (card password) and click "Submit" to log in to MTNet.

  • Q2How to register XCA certificate on MTNet?

    Ready the XCA certificate card and card reader.

    Install the card reader driver.

    Insert the XCA certificate.

    Enable the ActiveX component option for the browser's tool options.

    Add the following three URLs in browser's "Internet Options" -> "Security" → "Trusted Websites" → "Website":

    http: //www.mtnet.gov.tw

    http://mtds.mtnet.gov.tw

  • Q3What is the function of XCA in MTNet?
    The main functions of the certificate card in MTNet are independently managed by each company, organization, and group. Add, change, delete, and permission revision of users shall subject to login with certificate card in advance. 
  • Q4Who is using the XCA certificate?

    Every school, foundation, judicial association, administrative institutions, freelance professional or other organization or group that has been legally registered can apply for an organization and group certificate IC card. List of applicants:

    Certificate Type Applicant
    School University, technical colleges, vocational high school, national primary and secondary schools, kindergartens
  • Q5How to apply for an XCA certificate?

    Please check if you have OID (Organization and Community ID) data.

    Online apply CA; Please remember to upload it after filling in the relevant information.

    After uploading the information, please print the certificate application and use the original seal and the seal of the person in charge at the time of filing (examples of the institution certificate application), submit the application and the official document to the registration authority (the initial review registration window) for the initial review of the user's identification and verification.

    The incumbent entities (the initial review unit for voucher registration) shall review documents to validate identification of the user.

  • Q6What is an XCA certificate card?
    The institution and group certificate (XCA) IC card is the one issued to the public and private school, foundation, judicial association, administrative institutions, freelance professional or other organization or group certificate user by the Research, Development and Evaluation Commission, Executive Yuan when promoting e-government innovative service and online application operation.
  • Q7How do I log in to MTNet with corporate certificate?
    Please execute "certificate registration" function to post registration information in the MTNet system before login with certificate. 

    "Certificate Registration" steps:

    1. Prepare the corporate certificate card and card reader.
    2. Install the card reader driver.
    3. Insert the corporate certificate card.
    4. Install the card reader component: From the left side of the MTNet homepage, click "Reader component installation" of "E-Voucher Registration" to perform the installation.
    5. Enable the ActiveX component option for the browser's tool options.
  • Q8How do I log in to MTNet with institution certificate?
    Please execute "certificate registration" function to post registration information in the MTNet system before login with certificate. 

    "Certificate Registration" steps:

    1. Prepare the institution certificate (additional) card and card reader.
    2. Install the card reader driver.
    3. Insert the institution certificate (additional) card.
    4. Install the card reader component: From the left side of the MTNet homepage, click "Reader component installation" of "E-Voucher Registration" to perform the installation.
    5. Verify the ActiveX option of the browser's tool options
  • Q9How do I apply for "GCA" or "MOEACA" certificate?
    Please register on the GCA website at www.pki.gov.tw or the MOEACA website at moeaca.nat.gov.tw.
  • Q10How to choose a card reader and certificate IC card (SmartCard)
    You don't need to choose the type of IC card and card reader. 

    When you apply for a certificate from GCA or MOEACA, the latter will provide you with one Smart Card and Card Reader B will be delivered when the certificate is issued.

    The cart comes with certificate required for PKI operation and is protected by the Electronic Signature Act.

    Please take care when keeping and using the card as signatures made by it takes legal effect.
  • Q11How to log in MTNet with certificate card?
    Connect to MTNet and insert the certificate card when prompted by the system to log in; follow onscreen instructions to finish remaining steps.
  • Q12How to install MTNet website certificates?
  • Q13How can I get a corporate certificate for my company?
    Please apply at MOEACA (http://moeaca.nat.gov.tw) and view detailed application description there or download the "Business Certificate Card Application Manual" from the download area on the MTNet homepage for detailed information.
  • Q14The Electronic Certificate Registration menu on the homepage has option for corporate and institution certificate only, how about Citizen Digital Certificate?
    The general public may log in MTNet with their Citizen Digital Certificate. 

    To use the natural person certificates to log in to MTNet, you need to log in to MTNet with your account/password.

    After registering the card information into the system by clicking the "Natural Person Voucher Registration" function in the left function column, you can use the natural person certificate next time.

    Sign up to log in to MTNet.
  • Q15What is "digital certificate" and "digital signature"?
    A Digital Certificate is an identity of individual person or organization issued by CA for PKI application. 
    It contains the following information:
    Certificate serial number and edition
    name or code of person or entity holding the certificate effective date and expiration date certificate timing (application scope)
    Public key issuing unit
  • Q16What is PKI?
    PKI is the abbreviation of Public Key Infrastructure  PKI uses an asymmetric encryption and decryption algorithm (RSA) along with public key and private key to encrypt and add digital signature to data. 

    PKI can verify user identity, data integrity, and enable the three most important PKI appeals:
    confidentiality
    data integrity and authentication
    non-repudiation
  • Q17How do I log in to MTNet with Citizen Digital Certificate?
    Please register an MTNet account first (see earlier description for its registration). 

    Log in MTNet with the account and execute the Citizen Digital Certificate registration function.

    Log in with Citizen Digital Certificate once the registration information is posted in the MTNet system; execute Citizen Digital Certificate registration according to the following steps: ready Citizen Digital Certificate card and card reader.

    Install the card reader driver.

    Insert a Citizen Digital Certificate card.

    To install the card reader: From the left side of the MTNet home page, click
  • Q18What is "GCA" and "MOEACA"?
    GCA is the abbreviation of Government Certification Authority.

    Responsible for certificate management of incumbent entities  MPB users must apply to the GCA for institution certificate card at www.pki.gov.tw for port and yard electronic payment operation.

    MPB institution administrators are required to apply institution CA from GCA. 

    MOEACA is the CA of MOEA and in charge of managing certificate of profit-making institutions.

    The website is moeaca.nat.gov.tw. Ocean carrier users must apply to the MOEACA for corporate certificate card for electronic payment operation 
  • Q19Is it mandatory to log in MTNet with certificate IC card?
    Not necessarily, you can use your account/password to log in to MTNet. 
    The corporate and entity administrators are required to log in with Citizen Digital Certificate to upload applicants' personal data. 
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